Last updated 3 August 2026
Felsic Real respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit our website, contact our team or use our property and relocation services.
1. Information we collect
Depending on how you use the website or contact us, we may collect:
- Contact information, including your name, email address and telephone or WhatsApp number.
- Enquiry information, such as the service, property, location, budget, timing or relocation support you are interested in.
- Communication records, including messages you send by WhatsApp or email and our responses.
- Career information, such as your CV and professional details, if you contact us about work opportunities.
- Technical and usage information, such as your IP address, browser, device, referring page, pages viewed and interactions, where analytics or server logging is enabled.
Please avoid including sensitive personal information in an enquiry unless it is necessary for the service you are requesting.
2. How we collect information
We collect information directly from you when you contact us, request a viewing, ask about a property, submit a relocation brief or send a career enquiry.
When you submit a website enquiry or relocation form, the details you enter are sent through Web3Forms for delivery to Felsic Real by email. The website does not store those submissions in a Felsic Real website database. If you choose a WhatsApp contact option instead, WhatsApp and our business communication records will process the message you send.
We may also collect limited technical information automatically through cookies, analytics tools and hosting or security logs.
3. How we use your information
We may use personal information to:
- respond to enquiries and confirm property availability;
- arrange viewings and provide property or relocation support;
- communicate with owners, developers, agents or professional partners where needed to progress your request;
- manage our relationship with you and maintain appropriate business records;
- operate, secure, troubleshoot and improve the website and our services;
- measure website performance and the effectiveness of our communications; and
- comply with legal obligations and protect our rights, clients and services.
4. Lawful bases for processing
Depending on the circumstances, we process personal information with your consent, to take steps at your request before entering into an agreement, to perform an agreement, to meet a legal obligation, or for legitimate interests such as responding to enquiries, securing our services and running our business.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before it was withdrawn.
7. International data transfers
Some service providers may process information outside Kenya. Where personal information is transferred internationally, we take reasonable steps to use an applicable lawful basis and appropriate safeguards as required by Kenyan data protection law.
8. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to manage an active enquiry or client relationship and to meet legal, accounting, reporting or dispute-resolution requirements. When information is no longer needed, we take reasonable steps to delete, anonymise or securely dispose of it.
9. How we protect information
We use reasonable technical and organisational safeguards designed to protect personal information from loss, misuse, alteration or unauthorised access. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
10. Your privacy rights
Under Kenya’s Data Protection Act, 2019, you may have rights to be informed about our use of your data, access it, object to processing, correct false or misleading information, request deletion of false or misleading information, and receive portable data where applicable.
To exercise a right, email hello@felsicreal.com. We may need to verify your identity before responding. You may also raise a concern with the Office of the Data Protection Commissioner.
11. Children’s information
This website is intended for a general audience and our property services are directed to adults. We do not knowingly collect personal information from children through the website. If you believe a child has provided information to us, please contact us so we can review and address it.
12. Changes and contact
We may update this policy when our services, technology or legal obligations change. The latest version will be posted here with a revised date.
For privacy questions or requests, contact Felsic Real at hello@felsicreal.com or write to us at Laiboni Center, Lenana Road, 4th Floor, Nairobi.